Shipping policy

Processing Time

Orders are typically processed within 1-2 business days.

Shipping Rates & Delivery Estimates

Currently, we only ship to the United States and Canada. Shipping within the United States is done for a flat rate. Shipping rates to Canada are calculated through our carriers. 

In-Store Pickups

In-store pickup orders must be picked up within 7 days of the order date - unless otherwise specified. If the customer is unable to pick up an item within the 7 day period, the customer is liable for communicating with Timberbloom that they are unable to fulfill their order. Orders that are not picked up within the 7 days with no customer communication are subject to be placed back in inventory.

Damages

Timberbloom is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

If you feel as though your item was received defective for reasons other than shipping, please contact us at katie@timberbloom.com.

Return Policy

See our Return Policy page for detailed information abut options and procedures for returning your order.